Need help?
Frequently Asked Questions
Ordering
The answer is a resounding yes!
Our products come from various places and so may not all arrive at the same time. We are unable to ship products to multiple addresses in the same order so please place individual orders if you are ordering to multiple addresses The custom products take longer but we will keep in touch with you on their heavenly progress. Please don't hesitate to email wholly@theholyme.com with any queries.
Our shipping rates are simple and easy to understand. Please note for the candles, dispatch is once the approval has been blessed by our team.
For the UK:
FREE standard shipping on all orders
returns
We don’t accept returns on any of our custom products, each one is made to order with your chosen saintly/sinner faces!
Of course if something is wrong with your purchase we will absolutely refund. This is thankfully exceedingly rare. We’ll refund the receipt of a picture of the damaged or imperfect item. Please email us on wholly@theholyme.com
Everything else we have a 14 day returns policy, where the buyer pays the return shipping, please email us at wholly@theholyme.com if you would like to start the returns process.
We don’t accept returns on any of our custom products, each one is made to order with your chosen saintly/sinner faces!
For hygiene reasons, we also don't accept any returns on our water bottles.
Custom ordering
Our designers work hard to make these laughs happen through turning you or your friends face in to a sinful soul or a saintly cherub. Because they work so hard, we include a design cost in each products price already.
Our designers work hard to make these laughs happen through turning you or your friends face in to a sinful soul or a saintly cherub. Because they work so hard, we include a design cost in each products price already. We believe you should only pay for the design cost once so if you would like your design on more that one product please email us on wholly@theholyme and we'll get in touch with how we can reduce the cost for you.
Candles
They're just under 7 inches, but as a wise man once remarked, it's really about the girth. Which is a further 2.5 inches (I thank you). Surely only the greediest among us wouldn't be satisfied with that.
Our candles are made of glass, clean burning parrafin wax, high quality vinyl images and enormous affection.
Nope.
ES! We love creating specialist candles and these are fast becoming our most popular item. You, your husband, wife, dog - you name it. They’re great fun – and they make the best gifts. See our custom page.
We pack super well, but on occasion it's looked like the postman's played football with one of our packages. If this happens (and it's very, very infrequent), send us a pic of the breakage and we’ll get you another one straight in the post.
We don’t accept returns on the candles, each one is made to order and when returned we sadly can’t sell them on to anyone else as they must always be in pristine condition.
Of course if something is wrong with your purchase we will absolutely refund. This is thankfully exceedingly rare. We’ll refund on receipt of a picture of the damaged or imperfect item. Please email us on wholly@theholyme.com
We do! (candles only) All our packaging is recyclable whether you choose the £3.50 gift wrapping option or not, but if you go for this option you’ll get you candle wrapped in protective waffle card with an outer layer of tissue paper, tied up with string and nestled lovingly in a wood wool may (which looks like hay). Plus a hand written card. Just like in the pic. Tell us of anyone who wouldn’t love to receive that.
Just contact us – we do big orders for dinner parties, bulk gifts, etc etc and we'll sort out a rate for shipping.
We’re not affiliated with any of the folk portrayed or sainted on our site. If you believe you own the copyright to any part of our artwork please do get in touch (we really don’t want to hack anyone off).